Privacy Policy

This is the privacy notice of Sofia Vigo Writing Service. In this document, "we", "our", or "us" refer to Sofia Vigo Writing Service.

Last updated: 6 August 2020

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy

  2. How we collect information

  3. What information we hold

  4. Where we store your information

  5. What we use your information for

  6. Who’s responsible for your information at our company 

  7. Who has access to information about you

  8. The steps we take to keep your information private

  9. How to complain

  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit wix.com

  • These functional and required cookies are always used, which allow Wix, our hosting platform, to securely serve this website to you.

  • These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

·              to track how you use our website

·              to record whether you have seen specific messages we display on our website

We collect your email address when you sign up for any of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we may collect your name, email address, phone number, your social media details, and the company you work for, if you’ve given us that.

  • If you sign up for a newsletter, we only collect your email address.

  • When you buy something from us, we may collect your name, email address, phone number, and a delivery address.

  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

  • All purchases are processed by Wix and Paypal, our eCommerce platforms and we never have access to your credit card information. 

Where we store your information

When you contact us by email or through our website, we store your information in Gmail. If you sign up for a newsletter, we store your email address in Wix, which is the marketing platform we prefer, and Google Drive. When you buy something, your information is stored in Wix and PayPal, our eCommerce platforms, and if we do business, we store your information in an Excel database. We chose these systems partly for their commitment to security.

We may also share your information with the following who we believe to have their own GDPR compliant policies:

  • Suppliers, such as writers who work with us (a full list and their privacy policies are available on request)

  • Accountant

  • Mail management systems: Google, Mail-chimp

  • Our bank: Nationwide

  • HMRC

  • Clients who ask for recommendations

  • Our insurance company: PolicyBee

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Sofia Vigo, our Director, is responsible for the security of your information. You can contact them by email at contact@sofiavigo.com or by phone on 07463666475 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are protected by a passcode or fingerprint access. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Sofia Vigo by email at contact@sofiavigo.com or by phone on 07463666475. 

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

 

If you have any questions regarding our privacy policy, please email Contact@Sofiavigo.com

Cambridge UK

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©2020 by Sofia Vigo.